• Products must be returned within 20 days of the purchase date.
• Items must be in new and unused condition, with all original tags and packaging intact.
• Footwear showing signs of wear, damage, or alteration is not eligible for return.
• All orders placed and delivered between November 15th and December 20th may be returned until January 10th. Orders placed after December 20th follow the ordinary Return Policy.
  

• Once we receive and inspect your return, we’ll notify you via email about the status of your refund.
• Approved refunds will be issued to the original payment method within 7–10 business days.

• If your product arrives damaged or defective, please contact us immediately with photos of the issue. We’ll prioritize resolving the problem with a replacement or refund.

At LINQ, we stand behind the quality and performance of our products. If you experience a failure due to a defect in materials or workmanship, we are committed to making it right.

• Applies to defects caused by materials or workmanship under normal use conditions.
• Claims must be submitted within 6 months of purchase.

Does not cover damage caused by:

• Misuse, neglect, or improper care.
• Normal wear and tear.
• Modifications or alterations.

Contact Customer Support:

• Fill out the client care return form with your order number below, a detailed description of the issue, and photos or videos showing the defect will be requested.

Evaluation:

• Our team will review your claim and may request additional information or inspect the product.

Resolution:

• If the issue is confirmed to be a defect, we will offer a repair, replacement, or refund, at our discretion.
• If the issue is not covered, we will provide guidance on potential repair options at your own expense.

• Structural failure in the Purity Chassis or lattice.
• Material defects in the upper, sole, or stitching.
• Manufacturing errors resulting in premature degradation.

If you have an account with us, log in and follow the instructions found under Returns. If you would like to proceed without an account, please complete the onlineReturns Form.

Locate the UPS pre-paid return label included in your original package. If you have misplaced this label, please contact ourClient Services to receive another one.

Once you have packaged your items and attached the return label, send the parcel back to us by contacting UPS to arrange a pickup or leaving it at a designated drop-off point.

We will send you an email once we have received the package and approved your return request. The total amount will be refunded to your original form of payment.